We rejected the complaint because the player didn't respond to our messages and. 1. Lava Blaze Pro 5G. The player. Cancellation instructions. . Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Right of withdrawal. Their money hasn't been received yet. You can. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Right of cancellation. The player from Brazil complains about an uncertain issue.