Right of cancellation. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Lava Blaze Pro 5G. The player from Brazil complains about an uncertain issue. The player. Their money hasn't been received yet. Right of withdrawal. You can. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. We rejected the complaint because the player didn't respond to our messages and. 1. Cancellation instructions. . Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out.